Interact with customers via Calls, Chats, WhatsApp and resolve their queries -Maintaining a positive, empathetic and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Ensure customer satisfaction and provide professional customer support. -Follow company process accurately and efficiently Experience and Qualifications Required -Minimum 1 yr of relevant experience -Excellent in MS Office skills -Excellent communication skills -verbal and written-Ability to multi-task, prioritize, and manage time effectively