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Technical Support Engineer

Corporate - Tech
Gurugram
Job Description

Technical Support Engineer


A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.


Job Role :

  • Work experience with different systems, software, and hardware.
  • Opportunity to work on IT projects.
  • Exposure to IT and development.
  • Work in collaboration with a team.
  • Guided by experts and professionals in the field and learn on the job.


Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

Job Requirement

1) Must have work on any one Software tools like API / JIRA or any other related tool.

2) would be able to work on Ticket Generation.

3) Preferable Product based Company exposure.

Interested ones can Contact after sharing their updated Resumes on the below mentioned Contact Details**

Regards
Sangeeta Singh
Assistant Manager HR
8368548038
sangeeta.s@cashify.in

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